Shipping
Shipments are entrusted to Nexive and have a cost of 10 euros for Italy, with a 10% surcharge for Calabria, Sicily and Sardinia. We will process all orders and shipments on weekdays.
- Delivery times
Upon receipt of the order, delivery times are approximately 5 working days. The shipment takes place with the most suitable express courier for the place of delivery; all the couriers we have selected deliver during working hours, preferably in the morning, based on their availability, and ask for the physical presence of a person to sign the receipt; in the event of your absence, or someone taking your place, the carrier will leave a notice on the second attempt, and you will then have to contact him in order to agree on another useful date for the delivery of your package. Do you have any info or specific request? Contact us at the email address info@biofratellifoschi.com.
–Important
If the package is not intact because it is wet, laundry, bent, etc., please put the wording "accepted with reserve" on the accompanying document.
Right of Withdrawal
The excellent quality of our products is a source of pride for us and satisfaction for our customers. Sometimes, however, malfunctions or drops in quality may occur. In these cases, which we consider rare, we are at your complete disposal to resolve any dispute arising from the sale, in order to resolve it to your full satisfaction.
If you are not satisfied with our products or services, please contact us at the email address info@biofratellifoschi.com.
We will resolve any dispute that may arise from the sale to your full satisfaction.
Transport damage
We usually pack our products very carefully, because we know how delicate they are. If the package is not intact because it is wet, laundry, bent, etc., please put the wording "accepted with reserve" on the accompanying document, and notify us, by email at info@biofratellifoschi.com, of any damage caused by transportation. We also ask you to send us a photo that certifies the state of the package, or of the damaged product; we will replace it for you in a timely manner.
Right of withdrawal
As required by Legislative Decree n. 21 of 02/21/2014 you have full right of withdrawal and rethinking your purchase.
To exercise it in the manner and within the times provided for by law, you must perform the following steps:
– notify us within 14 days of receipt of the goods of your wish to withdraw from the purchase, specifying the products affected by the withdrawal. Furthermore, you will need to indicate with which payment instrument you wish to be refunded;
– return the goods stored intact at your expense within 14 days of receipt.
We will refund the amount paid for the items that you return to us within 30 days of receiving the notice of withdrawal, and in any case not before you have demonstrated that you have forwarded the returned goods, and that Bio Fratelli Foschi has received it.
Products with an open seal or already used, even partially, are excluded from the right of withdrawal. European portal for dispute resolution.
Without prejudice to what is written in the previous sections, you can take advantage of the platform for the online dispute resolution of the European Community, to which you can connect via this link: https://webgate.ec.europa.eu/odr/.
For a complete reading, please refer to the Legal Terms page by clicking here.